Product Highlights
HP EliteBook 840 G10 Core i7 1355U 32GB (1x32GB) DDR5 512GB PCIe NVMe SSD 14.0 AG WUXGA UWVA LED250f5MPbntLCDPanel Win 11 Pro 64 Wi Fi 6E+BT 5.3 WLAN Fingerprint Sensor HP Tamper Lock NO Wan HP 3 year Active Care NBD Onsite EUV 6V5Y3AV HP IDS UMA i7-1355U TIPD 840 G10 BNBPC 1Y629AV Electronic Energy Star labeling (EStar) 6V646AV OST Win 11 Pro 64 6V5Z6AV DM 5MP USB2 WFOV Intgrtd Cam 6V601AV 14.0 AG WUXGA UWVA LED250f5MPbntLCDPanel 804P1AV 32GB (1x32GB) DDR5 5200 SODIMM Mem 6V667AV 512GB PCIe NVMe TLC SSD 6V621AV No Near Field Communication (No NFC) 6V680AV Intel AX211 Wi-Fi 6E 160MHz +BT 5.3 WLAN 6V625AV No WWAN 6V660AV SEC Fingerprint Sensor 6V659AV Active SmartCard 75N65AV WP Long Life 51Whr FstCrg 3 cell Batt 6V5W0AV 65 Watt nPFC USB-C AC Adapter 701Q9AV Clickpad BL SR Premium KBD 701Q8AV Country Localization 701R4AV C5 1.0m stkr CNVTL Power Cord 4N735AV HP Tamper Lock X9H42AV No vPro AMT supported 6V627AV Standard Packaging 3AH72AV EU RED Pictogram Label 3E755AV Electronic TCO Certified labeling 6E6V5AV Core i7 sz3 G13 Label U09XDE HP 3y Active Care NBD Onsite NB HW Supp
Shipping and Return Policy
At NovaTech, we are committed to providing exceptional service and high-quality products. This policy outlines our terms regarding returns, refunds, warranties, and shipping. All practices comply with the Consumer Protection Act No. 68 of 2008 (CPA) of South Africa.
Shipping Policy
- Order Processing Time: 1 (one) business day for all in-stock items.
- Delivery Timeframe: 2–3 (two to three) business days after dispatch, for in-stock items within South Africa.
- Courier Services: We use reputable courier partners such as The Courier Guy, Fastway, and others.
- Backorders: Customers will be notified via email or SMS if a product is subject to delayed delivery or backorder.
Order Tracking
Once your order has shipped, a tracking number will be sent to you via email or SMS. You may track your order on our Order Tracking Page or by contacting support.
Returns – Change of Mind
- Returns must be initiated within 7 calendar days from the date of invoice or receipt.
- Products must be unused, in sealed original packaging, and in resaleable condition.
- All seals, labels, and manufacturer stickers must remain intact.
- Software and consumables may only be returned if unopened and unused.
- Opened but unused products are subject to a 25% restocking fee, provided all original packaging is returned.
- Return shipping is at the customer's expense. Original delivery fees are non-refundable.
Refund Procedure
Once we receive and inspect your return, you will be notified of the outcome.
- Approved refunds will be processed via the original payment method:
- Credit card refunds will be returned to the original card.
- EFT refunds may require you to provide banking details.
- Please allow up to 7 business days for the refund to reflect.
- After 7 days, refunds will only be issued for faulty or defective products under warranty.
Warranty – Exchanges & Replacements
- All products are covered by a minimum 6-month warranty.
- Extended manufacturer warranties will be honoured when applicable.
- Products must be used under normal conditions and as per manufacturer guidelines.
- Dead on Arrival (DOA) items must be reported within 7 calendar days of receipt.
- Submit return requests through our RMA form on the website.
- Returns must be delivered to the original fulfilment branch or depot.
Upon validation, we will proceed with:
- A product replacement (if in stock), or
- A repair service, or
- A full refund (if the item cannot be replaced or repaired)
NovaTech covers return shipping costs for approved warranty claims. These will be delivered to the original address within 7–14 business days.
Exclusions – Non-Warranty Claims
The following are not covered by our warranty and will not be accepted as defects:
- General wear and tear
- Damage from misuse, negligence, or improper handling
- Failure to follow operating instructions
- Unauthorised repairs, modifications, or disassembly
Legal Compliance
This policy is written in accordance with the Consumer Protection Act No. 68 of 2008 (CPA). For more information, please visit:
https://www.gov.za/documents/consumer-protection-act
Customer Support
If you require further assistance regarding returns, shipping, or warranties, please contact us:
- Email: support@novatechstore.co.za